(1) A parking facility owner shall not:
(a) Authorize the removal of a vehicle without first giving notice of the intended removal to the Eugene Police Department.
(b) Receive direct or indirect compensation from a person engaged in the towing business based on a per vehicle towed from the parking facility without the vehicle operator’s consent or on a percentage of the fees collected upon redemption or sale of the vehicle towed without the operator’s consent.
(c) Upon reasonable demand of the operator of a vehicle towed from a parking facility, fail to disclose:
1. The specific written or verbal authorization to a towing business which allowed the vehicle to be removed from the parking facility, the time the authorization was given, and to whom it was given; and
2. The name, address and telephone number of the place where the vehicle is stored.
(d) Violate any applicable federal, state, or local law or regulation.
(2) Any person engaged in the towing business or the vehicle storage business shall not:
(a) Directly or indirectly compensate a parking facility owner, for the authority to tow vehicles from the parking facility without the vehicle operator’s consent based on a per vehicle towed or on a percentage of the fees collected upon redemption or sale of the vehicle.
(b) Charge for services not actually rendered.
(c) Charge fees for services rendered other than those displayed in compliance with section 4.986 of this code.
(d) Before connection, and after a vehicle operator has requested the release of a vehicle for its immediate removal, charge or attempt to charge a vehicle operator for services rendered. This provision does not apply to services performed at the request of a vehicle operator or police officer.
(e) Continue to connect a motor vehicle after its operator communicates a willingness to immediately remove the vehicle from the parking facility.
(f) Tow a vehicle from a parking facility when the vehicle operator is present and has communicated a willingness to pay just and reasonable fees for the immediate release of the vehicle at the location.
(g) Remove vehicles from a parking facility in less than fifteen minutes after the vehicle operator has advised the tow vehicle operator that the vehicle operator is going to secure cash to pay the charges to redeem the vehicle. The tow vehicle operator may remove a vehicle from a parking facility in less than fifteen minutes if remaining in the parking facility will impede others in the authorized use of the parking facility and
1. The vehicle operator agrees to an alternate waiting location, or
2. The tow vehicle operator has told the vehicle operator where the tow vehicle operator will wait reasonably proximate and convenient to the parking facility.
(h) Refuse prompt access to impounded vehicles to remove pets or prescription medicines or to remove money or identification for the purpose of redeeming the vehicle.
(i) Engage in conduct which prevents or discourages a vehicle operator from being accompanied by a person or the vehicle operator’s choice when seeking redemption of the vehicle.
(j) Prevent the vehicle operator from inspecting the vehicle and its contents before redeeming the vehicle.
(k) Charge fees that are not just and reasonable for the towing, care or storage of vehicles.
(l) Charge fees for services which increase based upon the behavior of the person redeeming a vehicle.
(m) Require the vehicle operator, prior to inspection of the vehicle, to sign a release or limitation of liability for the benefit of the person engaged in the towing or vehicle storage business.
(n) Refuse or fail to make change when cash in reasonable denominations is tendered after demanding payment in cash.
(o) Fail to provide to the person redeeming a vehicle an itemized bill for services according to the published rate schedule required by section 4.986 of this code.
(p) Upon request fail to disclose within two business days:
1. The name and mailing address of the parking facility owner that authorized the removal of the vehicle,
(q) Violate any applicable federal, state, or local law or regulation.